Refund Policy

Last updated: 30 July 2026

We want you to feel safe planting your garden with us. This policy explains, in plain terms, when a payment to Kaedano can be refunded. Kaedano is operated by Quantum Bits Limited, Ghana, and all payments are processed by Paystack.

1. Garden plan and uploader top-ups

• •Full refund — if you ask within 7 days of purchase, your event has not yet taken place, and fewer than 10 photos have been uploaded to the garden.
• •No refund — once the event has taken place, or once the upload window has been substantially used. At that point the service has been delivered: your guests' memories are already planted.

2. Storage blocks and Evergreen renewals

Extra storage blocks (99 GHS per 10 GB) and Evergreen renewals (99 GHS per year per 10 GB block) are refundable within 7 days of purchase, if unused — that is, if the block has not yet been needed to store media or to keep your gallery online past its previous expiry.

3. Duplicate and failed charges

If you were charged twice for the same purchase, or charged for a payment that failed to deliver what you bought, we will always refund the duplicate or failed charge — no conditions, no time limit.

4. How to request a refund

• •Email hello@kaedano.app with your payment reference (it is on your Paystack receipt) and the garden link the payment was for.
• •Approved refunds are processed within 14 days, to your original payment method (Mobile Money or card), via Paystack.

5. The fine print

Prices are set on our servers and shown in Ghana Cedis (GHS) at checkout; receipts are issued by Paystack. This policy forms part of our Terms of Service and is governed by the laws of the Republic of Ghana. Nothing here limits any rights you have under Ghanaian consumer law.